Privacy Policy
This policy sets out our commitment to protecting the privacy of your personal information.
HOVAN is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern how we collect, use, disclose, store, secure, and dispose of your Personal Information.
Disclaimer: This template is a guide. We strongly advise you to consult with a qualified legal professional to ensure it fully complies with all regulatory and legal obligations specific to your business operations.
1. Introduction and Scope
This Privacy Policy describes how HOVAN ("we," "us," or "our") manages your Personal Information. This policy applies whenever you visit our website, www.hovan.com.au, enquire about our products, or interact with us online, including through social media platforms like Facebook.
2. Information We Collect and Hold
Personal Information is information or an opinion that identifies an individual. We collect your Personal Information to provide our services, process sales, and manage our business.
A. Information You Provide Directly
This includes data actively given to us when you make an enquiry, complete a form, or purchase a product:
Contact & Identity: Full name, mailing address, email address, and telephone number.
Enquiry Details: Details about the type of tiny house you are interested in, your budget, and specific preferences.
Financial/Payment: Details necessary to process a transaction (often securely handled by third-party payment processors).
Communications: Records of your correspondence with us (e.g., support emails, chat transcripts, and survey responses).
B. Information Collected Automatically
When you access our website or services, we collect:
Usage Data: Information about how you use our site, such as pages viewed and links clicked.
Device Data: IP address, browser type, operating system, and unique device identifiers.
Location Data: Approximate location derived from your IP address.
C. Information from Third Parties (including Facebook)
We may receive information about you from third parties, such as:
Social Media Platforms: Data related to your clicks and views on our advertisements on Facebook, used for performance measurement and retargeting.
Publicly Available Sources: Information from property search engines or public databases.
D. Sensitive Information
Sensitive information is a subset of Personal Information given a higher level of protection under the Privacy Act (e.g., information concerning health, racial or ethnic origin, or criminal records).
We generally do not collect Sensitive Information. If we ever need to collect it, we will only do so with your explicit consent or when required or authorised by Australian law.
3. How We Use Your Personal Information
We collect, hold, use, and disclose your Personal Information for the following primary purposes:
Service Delivery: To provide you with information about our products, to process your orders, and to manage the delivery and installation of your tiny home.
Marketing and Promotions: To send you promotional materials about new products or offers, and to run targeted advertising campaigns (you can unsubscribe from marketing lists at any time).
Record Keeping: For internal administrative purposes, billing, and ensuring accuracy of our client files.
Compliance: To meet our legal obligations and resolve any disputes we may have.
4. Disclosure of Your Personal Information
We may disclose your Personal Information to the following third parties:
Service Providers: Providers who perform services on our behalf, such as IT hosting, website management, data storage, and payment processing.
Marketing Platforms: Social media platforms (like Facebook) and advertising providers for the purpose of running targeted campaigns and tracking performance.
Related Entities and Staff: Our employees, contractors, and related entities necessary to fulfil the delivery of services.
Legal Requirements: Where required or authorised by law, or to courts and regulatory authorities in connection with any legal proceedings.
Cross-Border Disclosure (Overseas Recipients)
Some of the third-party service providers we use (e.g., global cloud hosting providers or web platforms) may be located outside of Australia. By providing us with your Personal Information, you consent to the disclosure of your information to these overseas recipients. We will take reasonable steps to ensure that any overseas recipient deals with your information in a way that is consistent with the APPs, but we cannot guarantee that they will comply with Australian privacy laws.
5. Cookies and Tracking Technologies
We and our service providers use technologies like cookies, pixels, and web beacons to collect information about your browsing behaviour.
Cookies: Small text files placed on your device to store preferences and improve your browsing experience.
Facebook Pixel / Web Beacons (Clear GIFs): Used to track visitor behaviour on our Site, allowing third parties (like Google and Facebook) to cause our advertisements to appear on your feeds as part of our retargeting campaigns.
You can set your browser to remove or reject cookies, but this may affect the functionality of our website.
6. Your Rights and Controlling Your Information
You have the following rights regarding the Personal Information we hold about you:
Access: You may request details of the Personal Information we hold about you. We will not charge a fee for the request itself, but an administrative fee may be payable for providing a copy of the information if the request is complex or repetitive.
Correction: If you believe any information we hold about you is inaccurate, out of date, incomplete, or misleading, please advise us so we can take reasonable steps to correct it promptly.
Unsubscribe: You may unsubscribe from our mailing/marketing lists at any time by contacting us or using the opt-out facility in the communication.
Complaints: If you believe that we have breached the Australian Privacy Principles, please contact us using the details below. We will promptly investigate and respond to your complaint.
7. Security and Data Retention
We are committed to ensuring the Personal Information we collect is secure. We put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information and protect it from misuse, loss, and unauthorised access or disclosure.
Data Retention
We retain your Personal Information only for as long as is necessary for the purposes set out in this policy. Due to legal requirements, most client records are kept for a minimum of seven (7) years after the business relationship ends. We will take reasonable steps to destroy or permanently de-identify Personal Information when it is no longer required.
8. Changes to This Policy
We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended version on our website. We recommend you check our Site regularly to ensure you are aware of our current Policy.
9. Contact Us
If you have any questions, wish to access your Personal Information, or have a privacy complaint, please contact our Privacy Officer:
By Email: sales@hovan.com.au